Help & FAQ
How Can We Help?
Answers to the questions we hear most about pricing, scheduling, and what to expect on cleaning day. Can't find what you're looking for? Call or text us at (720) 514-9613 and we'll get you sorted.
Service Area
What areas do you serve?
We serve Boulder, Superior, Gunbarrel, Lafayette, Broomfield, Louisville, Niwot, and Westminster, along with Boulder County generally and the Berkeley, Highland, Sunnyside, and Chaffee Park neighborhoods in Northwest Denver. If you're not sure whether your address falls inside that range, reach out and we'll let you know.
What We Clean
Do you clean both the inside and outside of the windows?
Yes. We offer interior cleaning, exterior cleaning, or both together. Most first-time customers book both, since it's the only way to see the full result.
What's included in a standard cleaning?
Every job includes the glass, exterior tracks and sills, and a screen wipe-down. First-time cleans and properties that haven't been serviced in a while usually need a more thorough pass on tracks, sills, and screens, since buildup takes longer to clear the first time around. We'll scope this with you before the job, not after.
Do you clean skylights or storm panels?
Yes, both are services we offer. Let us know when you request a quote so we can plan for the access they need.
Do you offer commercial or new construction cleaning?
We take on light commercial work and post-construction window cleaning (paint overspray, construction debris, window labels left behind by the build). New construction cleanup is a different kind of job than a standard residential clean, so it's scoped and quoted separately.
How We Work
What are your hours?
We're generally available Monday–Friday, 8:00 AM–6:00 PM. Weekend and evening appointments are available by arrangement.
Do you use a water-fed pole system?
We use both traditional tools and water-fed pole (WFP) systems, depending on what's right for the property and the glass. Some window coatings and treatments aren't compatible with certain tools, so we check the glass before deciding how to approach it.
Will you need anything from me the day of?
Exterior work typically needs access to an outdoor water spigot. We'll flag in advance if a job needs anything else from you.
What if it's raining, snowing, or windy on the scheduled day?
Weather that affects safety or the quality of the result may mean rescheduling. We keep an eye on the forecast ahead of your appointment and will reach out if a change is needed rather than show up and hope for the best.
Something came up and I need to reschedule. Is that a problem?
Not at all. Let us know as soon as you can and we'll find another time that works.
Hard Water & Glass Condition
Can you remove hard water stains or mineral deposits?
Hard water and mineral staining varies a lot from window to window, so we assess it in person before quoting removal rather than promising a result sight unseen. If your property has visible staining, mention it when you request a quote and we'll take a closer look during the visit.
My windows have visible buildup or haven't been cleaned in years. Can you still help?
Yes. That's a deep clean rather than a standard maintenance clean, and it's priced accordingly once we've seen the property.
Pricing & Getting a Quote
How much does a cleaning cost?
Every job is priced individually based on window count, access, and condition, so we don't publish a flat rate or an instant online estimate. The most accurate way to get a number is to book a walkthrough or send us a few photos and details, and we'll follow up with a quote, usually the same day and no later than one business day after we've seen the property.
How do I get a quote?
Book a walkthrough through our online scheduling link, or call or text us directly.
I own or manage a property with multiple units. Can you bill each unit separately?
Yes. For multi-unit properties we can invoice each unit individually or combine everything into one invoice, whichever is easier on your end.
Is there a minimum job price?
Yes, our job minimum is $275. It covers the cost of routing, setup, and giving every job the same careful attention regardless of size.
Trust & Guarantee
Are you insured?
Yes, we're insured.
What if I'm not happy with the result?
You're covered by The Sunshine Guarantee: happy, or we make it right. We don't pack up until your glass is streak and spot free, and if you spot anything we missed, we'll come back and re-clean it at no charge.
Still Have Questions?
Call or text us at (720) 514-9613, or reach out through our contact page. We're happy to help, no pressure and no surprises.
